Business Name: Petco

Business Category: Retail

Business Zip:

Feedback: False

Date: Monday, August 31, 2009

User: skyofblue11

Comments: I have experienced poor customer service before, but Petco was terrible on ALL fronts. The store employees were rude, had no clue what they were doing, and failed to complete my return - launching my "discussion" with Petco customer service. The woman on the phone was quick to blame me and the bank, but never offered any actual solutions. She repeated the same answer multiple times over 2 calls and made it very clear that she wasn't actually taking the time to listen to a word I was saying. When it finally was determined that the store was at fault, she made no effort to apologize for the mistake or for her rudeness. Finally, I took the time to fill out a customer complaint on the stores Web site, and days later was sent yet another regurgitated response with NO effort to retain me as a customer. Unfortunate.